Yes. Once your order has been placed, you'll receive a confirmation email shortly afterwards. If you can't find it, please check your Junk or Spam folder. If you still haven't received your confirmation, simply get in touch with our team and we'll be happy to assist.

Absolutely. We offer a 24-hour grace period after your order is placed, allowing time for any amendments or cancellations. If you need to update your delivery address, please contact us within 24 hours of ordering.

We kindly ask that you inspect your order upon delivery. If anything is missing, incorrect, or damaged, please contact us within 48 hours of receiving your parcel. Our team will review the issue and work quickly to resolve it.

Orders can be cancelled any time before they have been dispatched. Once an order has been shipped, we are unfortunately unable to cancel it.

All UK orders are shipped via Royal Mail 1st Class. Delivery typically takes 2–3 working days from dispatch. Please remember that all orders are subject to our 24-hour grace period before processing begins.

If you believe your parcel has been lost or misdelivered, please contact us with your order details as soon as possible. We will open an investigation with Royal Mail on your behalf. These investigations can take up to 14 days to complete. Unfortunately, we cannot issue a replacement or refund until the investigation has been concluded.

For orders shipped outside the UK, customs fees, duties, and import taxes may apply depending on your country's regulations.

These charges are determined by local customs authorities & remain the responsibility of the customer. As customs policies vary by destination, we recommend contacting your local customs office for further guidance before placing your order.

Due to hygiene & safety considerations, certain products are not eligible for return. If you would like to check whether your item qualifies, please contact our customer care team before returning your order.

Where a return is accepted, return postage costs remain the responsibility of the customer. Returned items must be unopened, unused, & in their original condition. Once received & inspected, an eligible refund will be processed, excluding any original delivery charges.

Unfortunately, delivery & return shipping costs are non-refundable.

If you believe your product is faulty, please contact us within 48 hours of delivery & provide clear photographic evidence of the issue. In some cases, we may request that the item is returned for inspection before a replacement can be issued.

Return postage costs remain the responsibility of the customer.